Due to the pandemic and travel restrictions, the GP system couldn't be installed at Miyazaki in the usual way. Normally, local engineers would work on site with specialists flown in from the industry head office in Boxmeer.
Successful remote support
To reduce delays as much as possible, it was decided to have the installation done by local engineers who would receive help from specialists in Boxmeer, Holland via online remote assistance. Testing and commissioning were also handed over to local engineers, even though they had no prior experience.
There were daily online meetings between local technicians in Japan and specialists in Boxmeer to discuss the challenges of such a remote installation and to make it as smooth as possible. This customized approach turned our Japanese Marel engineers into specialists overnight. Together, teams at either end of the world tested and commissioned according to the book. Checks and double-checks took longer than usual, but this was needed to make sure that decisions were 100% correct and without rushing. In the end, it all turned out very well.
Once commissioning and training were complete, the GP system was completely integrated into production. After having seen it functioning flawlessly for several days, the management of Miyazaki Sunfoods expressed their complete confidence in the system, which is, by Japanese standards, a great compliment for Marel.
The GP system now operates day after day in Miyazaki’s processing plant. Performance and yield results are exceeding expectations. Compared to the old crate system, there's a world of difference. Handling of live birds from farm to shackle has become much more effective and hygienic.