A further complication arose when the Australian government implemented its own lock-down, which forbade interstate domestic travel within Australia. For the Hazeldene’s project Marel was able to obtain an exemption from this restriction thanks also to the help of Hazeldene’s and other major Australian poultry processors, an excellent example of the industry working together to overcome a common problem.
Technology to the rescue
During the commissioning process, local Marel engineers and Hazeldene’s own engineering team have been guided and will continue to be remotely guided by European specialists, who use Skype and the Microsoft Teams communication tool. Other augmented reality equipment was proactively purchased by Hazeldene’s and will be used if necessary.
At great distance
Difficult situations often bring out the best in people. The Hazeldene’s project has been no exception. Both Hazeldene’s and locally-based Marel technical staff have worked well together. The overall team has worked as one through a number of challenges. They have demonstrated that, using the latest communications technology, they can liaise effectively with Marel’s product specialists, who are at the office in Europe, to achieve the desired result. Lessons learned from the experience will not be quickly forgotten. Covid-19 will change a lot of things, many of which will be for the better.
A win for the relationship
The honest and straightforward relationship between Marel and Hazeldene’s, already close, has gained from the project and is one of its most rewarding aspects. Both businesses have had to negotiate the best outcome for each in very difficult circumstances. This process will have brought them even closer. Marel looks forward to completing its part of Hazeldene’s exciting green-field project when conditions permit.
They can liaise effectively with European product specialists, who are at great distance, to achieve the desired result.
Company website: hazeldenes.com.au