The customer support center 24/7 provides remote and telephone support for critical incidents outside normal working hours and is available every hour of every day. The customer support center 24/7 is vital for food processing companies that are running mission-critical systems, when every minute of downtime and interruption counts.
This service provides an instant response to speed up the resolution of critical problems. We answer emergency calls and resolve critical problems affecting our customers and their operations, such as downtime or software system malfunction. You will have access to emergency support for critical incidents, whenever they arise.
Please note that the availability of remote support is dependent on a live Internet/Ethernet network connection to the respective equipment.