Reduce operation risk
Software Assurance Agreement secures your investment, offers better control of IT costs, and reduces financial risk. Furthermore, it reduces operational risk with the continuous backing for processes and new devices and supports Microsoft OS and SQL Server changes or other third-party software changes. Software Assurance Agreement grants the right to have Innova licenses for one test system.
Software Assurance Agreement grants Software Support - access to remote and telephone support during normal working hours includes assistance relating to routine questions regarding usage of the Innova software. All customer calls are logged and each case is handled according to defined service levels and response time.
One point of entry
Software Assurance Agreement is one point of entry for all other Innova services and support needs, that combined help improve productivity and maintain optimal performance of Marel systems.
Committed to innovation
Software Assurance Agreement ensures access to the latest version of Innova. It opens the way to continuous improvements and enhancements for your Innova system to keep it compatible with your ever-changing business and technical environment.
Software Assurance Agreement is the first step towards a long term IT partnership with our customers and Marel's commitment to ensure that your investment continually provides the value you expect.